We put our clients at the heart of everything we do, and this is built into our purpose: powering the pursuit of financial freedom for the ambitious.
We strive to make every interaction with our clients positive and memorable by training our people to give world-class experiences. We take the time to hear what our clients say and listen to their concerns, so we can continually improve on our service.
The quality of our award-winning platforms and order execution highlight our commitment. We never re-quote prices and, outside our set margin of tolerance, our price-improvement technology enables customers to receive a better price if one becomes available as a trade is executed.
Financial education
We’re proud to provide excellent educational content, which is intrinsic to our purpose and is an expression of our values to champion the client, learn fast together and raise the bar.
We exist for every ambitious person. This means we focus on making our content inclusive, suitable and accessibile to different audiences. Here are some examples of how we do this:
- Accessibility: anyone can use the IG Academy resources without first opening a demo or live account
- Inclusivity and suitability: in October 2021, we launched the DailyFX Women In Finance Hub. Women represent nearly 30% of DailyFX’s audience, and this platform offers them ways to build and refine their skills through inspiring video stories, interviews with market movers and shakers, Q&As with other clients who identify as women and how-to content to help them become more informed, engaged and educated traders
Onboarding and safeguards
Our products give our clients access to opportunities in financial markets. However, we’re conscious of the impact that unaffordable losses can have on their wellbeing – and we’ve identified this as one of the most material of our ESG risks. We take measures to make sure our products are appropriate for the people using them, ranging from responsible marketing and onboarding, to monitoring for behaviour that could indicate vulnerability. We set high standards in this area – our systems don’t just meet the requirements set by the Financial Conduct Authority (FCA) and other international regulators, but go beyond these obligations to ensure we exemplify our values.
Data security
Our clients trust us with their data and, in some cases, their funds. We take this responsibility seriously and have state-of-the art systems in place to ensure that these are protected, and continue to manage and maintain an information security strategy. As IG Group entities work within various global geographical jurisdictions, they also seek to maintain the highest levels of information security compliance with applicable regulations.